The terms listed below only apply to the specific services you have engaged PBM to provide.
These Terms and Conditions (“Terms”) constitute a legally binding agreement between the Client (“you”) and Purple Bunny Marketing Pty Ltd (“PBM”, “we”, “us” or “our”). By using our services, you agree to be bound by these Terms, which outline the scope of services, payment terms, cancellation policies and other key provisions that govern our business relationship.
Upon signing up for PBM services, any initial setup fees or one-time costs outlined in the Service Agreement will be invoiced. Payment is due in full prior to the commencement of services, and setup fees are non-refundable.
Monthly support fees will be invoiced on the 2nd business day of each month. Payment terms as specified in your Service Agreement apply to these invoices. Timely payment is essential for uninterrupted service delivery. Failure to meet payment terms may result in service suspension or termination as per this agreement.
The Client agrees to:
PBM reserves the right to engage subcontractors (companies or individuals) at our discretion for any production work required for clients.
By agreeing to this contract, you acknowledge that digital platforms such as Google, Facebook, Instagram, LinkedIn, TikTok, Snapchat, Yahoo and Bing operate independently from PBM.
PBM will provide SEO services to improve the natural visibility of your site on search engines using designated keywords and phrases. PBM cannot be held liable for delays, changes in rankings, or any specific positions in search results.
This section applies to all websites and landing pages designed or built by PBM.
Graphic design services will commence upon written approval of the quotation and payment of the design fee. Copyright remains with PBM until final payment is made.
All videography and photography work carried out by PBM is subject to these terms:
Marketing training provided by PBM includes a detailed curriculum covering platform dynamics, content strategies, advertising and practical skills for platforms such as Facebook, Instagram, TikTok and Google. The scope and structure of the training are outlined in the training proposal or agreement.
Training sessions will be delivered over two (2) x 2-hour sessions, conducted either in person or virtually, as agreed. Training includes one (1) month of post-training support for questions directly related to the training material. Support does not cover additional training or consultancy services outside the agreed topics.
Participants are expected to engage actively in the training and provide the required tools, devices and software to participate effectively. PBM is not responsible for technical issues arising from the participant’s hardware, software or internet connectivity.
Clients must provide at least 48 hours’ written notice to reschedule a training session. Rescheduling is subject to PBM’s availability. Cancellations made less than 48 hours before a session will incur a cancellation fee of 25% of the total training fee. If PBM cancels a session due to unforeseen circumstances, it will be rescheduled at no additional cost.
All training materials, guides, templates and resources provided during the training are the intellectual property of PBM. Participants are granted a non-transferable licence to use the materials for internal business purposes only. Sharing or distributing materials without PBM’s written consent is prohibited.
PBM provides training to improve participants’ knowledge and skills in social media marketing and advertising; however, we do not guarantee specific performance outcomes, engagement levels or revenue results.
Support is limited to phone and email correspondence during PBM’s business hours (Monday to Friday, 9:00 AM – 5:00 PM). Support requests must directly relate to the training content.
PBM is not liable for any losses, damages or expenses incurred from the client’s implementation of the training material. The client agrees to indemnify PBM against any claims or liabilities arising from the misuse of the training content or materials.
PBM manages bookings with media outlets on behalf of clients. All TV and radio placements require 30 days’ notice for cancellation. Failure to provide this notice may result in fees as determined by the media outlet’s cancellation policy.
Both parties agree to maintain confidentiality concerning any proprietary information exchanged as part of this agreement. Disclosure to third parties is prohibited unless required by law or authorised in writing.
Exceptions to confidentiality include:
Each party may disclose confidential information to its personnel as necessary for fulfilling obligations under this agreement and must take reasonable steps to prevent unauthorised disclosure.
PBM will provide services to the best of its abilities and in line with industry standards. However, PBM makes no warranties, express or implied, regarding specific results or success metrics. Variations in outcomes are expected, and PBM does not guarantee any particular rate of return or ranking.
PBM is not liable for any commercial outcomes, technical issues or disruptions that impact your website or online marketing activities, including the impact of changes in platform algorithms, policies or other external factors that may influence your online presence.
To cancel PBM services, clients must provide 30 days’ written notice via email. Any unpaid invoices must be settled within thirty (30) days of the cancellation date.
PBM reserves the right to engage a debt collection agency and legal counsel, at the client’s expense, if any invoice remains unpaid seven (7) days after its due date, with interest applied at the maximum enforceable penalty rate.
Marketing spend for third-party platforms is separate from PBM’s management fee and must be paid directly to the relevant parties. Terminating our services does not terminate your accounts with these platforms; it is your responsibility to maintain or cancel those accounts as needed.
PBM reserves the right to amend these Terms and Conditions and associated pricing at any time. Clients will be notified of any modifications via email with 30 days’ notice before they take effect.
If you have questions about these Terms and Conditions, please contact us at hop@purplebunny.com.au or (07) 3521 5040.
